EliCare Shipping Policy

Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email when your order ships.

Shipping Options

  • Standard Shipping: 5-10 business days – £4.99
  • Express Shipping: 2-5 business days – £9.99
  • Next Day Delivery: 1 business day – £14.99 (UK mainland only)

International Shipping
We ship worldwide! International orders typically arrive within:

  • Europe: 7-14 business days
  • North America: 10-18 business days
  • Asia/Australia: 14-21 business days
  • Rest of World: 15-25 business days

Shipping Costs
International shipping costs are calculated at checkout based on destination and order weight. You’ll see the exact cost before payment.

Order Tracking
All orders include tracking numbers. You’ll receive tracking information via email once your order ships.

Customs and Duties
International orders may be subject to customs fees, import duties, and taxes. These are the responsibility of the recipient and are not included in our shipping charges.

Shipping Restrictions
Some electronic items may have shipping restrictions to certain countries due to local regulations or battery restrictions.

Address Accuracy
Please double-check your shipping address. We’re not responsible for delays or additional costs due to incorrect addresses provided by customers.

Missing or Damaged Packages
Contact us immediately if:

  • Your tracking shows delivered but you haven’t received it
  • Your package arrives damaged
  • You haven’t received tracking information within 3 business days

Contact
Shipping questions? Email elicare@atomicmail.io